Handle customer queries related to account opening, Service request, profile changes, app usage, transactions, cards, complaints, and any other that may be assigned from time to time. Verify customer identity as per SBP and bank policies.
Job purpose Monitor & Control of Reconciliation and all control activities and fulfill regulatory requirements of the bank and regulatory authorities. Handling and monitoring Fircosoft/UAEFTS System and total control of Referrals /Release of the messages. Process