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Responsibilities: Monitor inbound and outbound calls to assess employee performance and service quality. Evaluate customer interactions based on accuracy, communication skills, and compliance with company standards. Document call evaluations and maintain accurate records of performance metrics. Provide
Job Description About Us: Fortray Global is a UK-based leader in IT recruitment, digital training, and managed IT services with 20+ years of experience. We connect top tech talent to global roles, run intensive bootcamps with