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Role Overview The Response Center Engineer is the first line of response for incoming customer issues, ensuring timely and effective resolution of tickets and queries. This level requires a high level of technical expertise combined with
Responsibilities: IT Support & Incident Management Provide Level 1 & Level 2 support for Windows, macOS, and Linux users. Troubleshoot hardware, software, network, VPN, email, and application issues. Manage incidents end-to-end, including root cause analysis (RCA)
