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Job Description About Us: With over two decades of expertise, Fortray excels in IT Recruitment, Training, and Services. As IT Recruiters, we connect top talent with global opportunities in the digital technology sector, offering contract, temporary,
Responsibilities: Monitor inbound and outbound calls to assess employee performance and service quality. Evaluate customer interactions based on accuracy, communication skills, and compliance with company standards. Document call evaluations and maintain accurate records of performance metrics.
