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About the role We are seeking an AI Engineer to design, build, and optimize AI-driven voice and chat agents used in real-world customer interactions. This role focuses on developing conversational intelligence, including dialogue flows, intent understanding, and response
JOB DESCRIPTION Conducts contact center performance analysis and create detailed action plans on where to improve performance. Review and resolve all incoming escalations from appropriate escalation channels in a timely manner Responsible for listening (and viewing)
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