Analyze customer feedback, VOC, complaints, surveys, behavioral, and operational data. Identify key customer pain points, service gaps, emerging trends, and improvement opportunities Generate actionable recommendations to enhance customer and business outcomes Consolidate customer feedback from branches,
Develop and manage the enterprise Voice of Customer framework. Capture customer feedback across all channels and touchpoints, including surveys, complaints, digital platforms, contact centers, branches, social media, and relationship teams. Establish governance routines for monitoring customer experience
Location: Karachi (On-site) Department: Patient Experience & Support Employment Type: Full-Time | Night Shift Who We Are Minerva Research Solutions is a leading Clinical Trial Management and Support organization dedicated to elevating global healthcare outcomes through
Description Grade Level: L2 Location: Islamabad Last date to apply: 16th September, 2026 What is Expert Project Management Product & Platforms? The function plays a critical role in driving digital innovation and managing the Project Management Office