Analyze customer feedback, VOC, complaints, surveys, behavioral, and operational data. Identify key customer pain points, service gaps, emerging trends, and improvement opportunities Generate actionable recommendations to enhance customer and business outcomes Consolidate customer feedback from branches, contact
Develop and manage the enterprise Voice of Customer framework. Capture customer feedback across all channels and touchpoints, including surveys, complaints, digital platforms, contact centers, branches, social media, and relationship teams. Establish governance routines for monitoring customer
Description Grade Level: L2 Location: Islamabad Last date to apply: 16th September, 2026 What is Expert Project Management Product & Platforms? The function plays a critical role in driving digital innovation and managing the Project Management
ROLE OVERVIEW As a Machine Learning (ML) Engineer, you will help design, train, evaluate, and improve language models and conversational AI systems used across Protos products and deployments. You will work closely with Product, CX, Engineering, and