To achieve monthly KPIs assigned To maintain service standards and monitor, evaluate and measure performances to achieve top productivity and efficiency from systems as well as the product campaigns. To ensure that all telesales activities are
Job Purpose: The Customer Engagement Manager is responsible for designing, executing, and optimizing customer engagement campaigns across multiple channels. This role requires strong collaboration with cross-functional teams including Marketing, Analytics, Compliance, and Technology to deliver personalized,
Job Purpose: The Virtual Relationship Manager (VRM) serves as a critical digital bridge between the bank and its clients, delivering a seamless, technology-driven banking experience. This role is responsible for driving proactive client engagement, managing smooth
ob Purpose: Manage activation workflow post account creation. Coordinating with stakeholders such as Compliance & Operations to reduce backlog and reduce TAT Improve the customer experience in account opening and activation Key Result Areas: Own the
Job Purpose Work a queue/pool of delinquent accounts to collect arrears to bring customers account up-to-date or within agreed terms of borrowing using different collection tools. (Telephone, letters, email, fax, legal process etc). Key Result Areas
To achieve monthly KPIs assigned To maintain service standards and monitor, evaluate and measure performances to achieve top productivity and efficiency from systems as well as the product campaigns. To ensure that all telesales activities are
To achieve monthly KPIs assigned To maintain service standards and monitor, evaluate and measure performances to achieve top productivity and efficiency from systems as well as the product campaigns. To ensure that all telesales activities are
We are 24 x 7 technology service management operation unit of the Bank. We are focused on Service availability and ensure uninterrupted Technology Services to our Staffs and Customers through ITIL process governance, leading service improvements
Job Purpose - The incumbent will be responsible for Document Checking and Export/Import Processes as per Bank’s internal policies as well as ICC guidelines and lodging the transactions in the processing system. The coverage will be
Job Title Assistant Vice President - Big Data & Data Lake Job purpose: The Enterprise Data Platform stream delivers outcomes to help different parts of the bank gain meaningful insights from their Data Assets. Our core
To lead and manage the delivery, support, and continuous enhancement of the Banks Self-Service Channels, including ATMs, Cash Deposit Machines (CDMs), Kiosks, and Payment Systems. The role is responsible for ensuring the availability, security, performance, and
Assist in the financial analysis, credit risk assessment, risk rating and structuring of facilities for assigned corporate relationships, by working with the Relationship Managers (RMs / SRMs), meeting the customers, preparing Credit Proposals (CPs) (new, annual
Job Purpose The primary objective of this role is to support the development of a competitive suite of Corporate Digital Channels offerings, focusing on high-quality deliverables supporting revenue growth and attractive returns for the Bank. This
Job Purpose To delight internal and external customers over the phone ( inbound & outbound -call back) Interact with customers over the phone, chat , email to understand their banking needs. Provide excellent customer service to
Job Purpose Work a queue/pool of delinquent accounts to collect arrears to bring customers account up-to-date or within agreed terms of borrowing using different collection tools. (Telephone, letters, email, fax, legal process etc). Key Result Areas
Job Purpose • Responsible for lending/financing Policies / Framework for specific products in UAE. • Author and manage the credit criteria and Risk Asset Acceptance Criteria for specific products. • Responsible for portfolio quality and portfolio
Overview: We are seeking a highly creative and versatile Creative Designer to join Mashreq UAE Retail Marketing team. The ideal candidate will collaborate closely with the marketing team to conceptualize and execute innovative ideas, designs, and visual
Job Purpose: 1. Develop and deliver customer-centric “How-to” video content strategy to simplify product understanding and enhance digital adoption (app, online banking, services). 2. Implement AI-led marketing initiatives by collaborating with internal AI technology & marketing
Qualifications & Experience Education Bachelors degree in Computer Science, Engineering, Information Systems, Data Analytics, Statistics, Mathematics, or related discipline. Experience Minimum 5+ years of experience in Campaign Management, Marketing Analytics, Customer Analytics, CRM, CDP, or related
Job Purpose Digital Product Expert has end-to-end responsibility for the development, management and harmonization Card products, services, channel formulae and processes within one or more segments and is familiar with the relationship between these aspects, with